German-Speaking Customer Service Agent

Our international client is seeking a German-Speaking Customer Service Agent to represent one of their most important clients in the luxury automobile sector. As a Customer Service Agent, you will be responsible for answering calls and emails from clients, providing a high-quality customer service experience.

Responsibilities:

• Act as the point of contact for incoming calls and emails from clients.
• Provide a high-quality customer service experience, addressing any inquiries or concerns that the clients may have.
• Ensure that all interactions with clients are documented accurately and in a timely manner.
• Work collaboratively with other team members to ensure that clients receive the best possible service.

Requirements:

• Previous experience in a B2C customer service support role is preferred.
• Excellent communication skills, both verbal and written.
• Native level of German and fluent level of English.
• Ability to work 39 hours per week from Monday to Friday, working hours alternate between 8 and 20.
• Strong problem-solving and decision-making skills.
• Experience in the luxury automobile sector is a plus.

If you are a high-energy, self-motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. This is a hybrid role, offering the flexibility of working from home and office. The position is available to start as soon as possible.